Last Modified: June 1, 2019
Bullpen can be contacted at
MAIL: 3000 Sacramento Street, Unit 8, San Francisco, CA 94115
HOURS OF OPERATION: 9:00 a.m. – 5:00 p.m.
For our friends overseas, you have the right to make a complaint at any time to applicable organizations. We would, however, appreciate the chance to deal with your concerns before you approach them so please contact us in the first instance.
WHAT INFORMATION IS COLLECTED?
Bullpen may collect various types of information from or about you depending on how you use the Website and its various features. You supply Bullpen with various types of information, including but not limited to, Personal Information, Payment Information, Identity Verification, Non-Identifying Information, and Third-Party Information, that you choose to disclose, and Bullpen also collects information automatically regarding how you use the Website, which Bullpen collects as you interact with the Website. “Personal Information” includes, but is not limited to, your name, email address, billing address, and phone number. “Payment Information” includes, but is not limited to, payment information such as credit cards, PayPal, automated clearing house, or other financial account information. “Identity Verification” includes, but is not limited to, your date of birth or any other documents necessary to verify your identity, such as a government-issued identification. “Non-Identifying Information” includes, but is not limited to, your zip code, demographic data, or other information regarding your use of the Website or Services (defined below). “Third-Party Information” includes information about your contacts, friends, or others you interact with online.
Information you Provide to Bullpen
The information that you voluntarily provide through the Website is generally entered into fields in the registration or subscription forms and enables you to take full advantage of the services that Bullpen offers, including, without limitation, the various services available on the Website (collectively defined herein as the “Services”). Should you purchase or use any Services on or through the Website, the information that you supply during the process may be used to track details about those uses. Bullpen may collect email addresses from you and other Users, customers, and visitors to the Website for the purpose of communication. If at any time you wish to be removed from Bullpen’s email database, you can request removal by contacting support@Bullpenre.com. Bullpen reserves the right to contact you via postal mail, email, or telephone for the purpose of administering your account.
Bullpen may also retain the content of and metadata regarding any correspondence you may have with Bullpen or its customer service representatives or other employees or contractors, regardless of the mode of communication by which such correspondence occurred. This includes, without limitation, any information contained and consented to, as described in the Terms of Service. This information helps Bullpen to improve the Website and the materials, Services, and products that are offered on the Website, and to more effectively and efficiently respond to both current and future inquiries.
Automatic Information Collection and Tracking
When you access and use the Website, it may use technology to automatically collect:
If you do not want Bullpen to collect this information, do not access the Website or purchase any Services. Bullpen also may use these technologies to collect information about your activities over time and across third-party websites, apps, or other online services.
As with many other websites, the web servers used to operate the Website collect certain data pertaining to you and the equipment and communication methods that you use to access the internet and the Website. Without combining this data with other sources of information, the servers do not readily identify you. They do, however, reveal such things as the Internet protocol (“IP”) address assigned to your computer, pages you accessed on the Website or immediately prior to visiting the Website, and the length of time you accessed the Website. This information is collected to, among other things, facilitate Website operation and system administration, to generate aggregate, non-identifiable statistical information, and to improve content and content delivery with regard to the Website and the materials, Services, and services that Bullpen makes available on the Website.
CONTRACTOR USER WORK INFORMATION
We may collect information about a Contractor User’s (defined in the Terms of Service) work for a Business User (defined in Terms of Service, including automatically collected information about work on a particular project. This includes information provided by the Contractor User, such as a memo, as well as automatically gathered information about work on a project, such as number of mouse clicks and keyboard strokes and regularly taken screenshots (which may include a webcam picture of you if you have not disabled this feature in your settings).
Contractor Users may create a profile, with certain or all information publicly available. Business Users and Agencies may also create organization profiles.
You may have the opportunity to create a profile, which consists of information about you, and may include Personal Information, photographs, examples of your work, information on work previously performed via the Services and outside the Services, skills, hourly pay rates, feedback/rating information and other information, including your username (“Profile”). The information in your Profile may be visible to the general public subject to the privacy choices you make within your Profile. You may edit certain information in your Profile via your account and may choose to limit who is able to view certain content you post to your Profile. Business Users may also create an organization Profile
Contractor User and Business Users may communicate with each other through the Services. For example, Contractor Users and Business Users may wish to discuss Business User needs and Contractor User work proposals.
We may offer public forums or blogs. If you participate, your comments and questions will be publicly displayed.
The Services may provide you the opportunity to participate and post content publicly in forums, on blogs, through interactive features and through other communication functionality (“Community Forums”). You may choose, through such features or otherwise, to submit or post questions, comments, or other content (collectively, “User Forum Content”). Please note that certain information, such as your name and Profile may be publicly displayed on the Services along with your User Forum Content. Please note that your use of Community Forums is subject to the Company Terms of Service.
To request removal of your personal information from our blog or community forum, contact us at support@Bullpenre.com. In some cases, we may not be able to remove your Personal Information, in which case we will let you know if we are unable to do so and why.
We display personal testimonials of satisfied customers on our Service, in addition to other endorsements. With your consent we may post your testimonial along with your name. If you wish to update or delete your testimonial, you can contact us at support@Bullpenre.com.
Work Listings Through the Service
If you choose to post a work listing via the Services as a Business User, the contents of such listing will be viewable publicly, unless you designate the listing as only viewable through the Service or as private using the settings available on the applicable website. Work listings include information such as budget, location, history of work listing(s) by the Business User, the names of other Contractor Users performing work for the Business User, Business User feedback and rating information and timing of project performance.
We collect feedback from Users about their experience with other Users of our Services. Please note that any feedback you provide via the Services or feedback provided about you is publicly viewable via the Services.
Bullpen uses “cookies” (small text files stored on your computer) to help track and customize your access and use of the Website. Cookies store and retain information that helps Bullpen recognize you when you return to the Website following a previous visit. Cookies may also store any login or ID assigned to you by Bullpen and the associated password, which information would be stored in encrypted form. Most popular internet browser packages allow you to configure the browser so as not to accept cookies if you so choose. However, setting your browser to reject cookies may prevent you from taking full advantage of the Website and the materials, Services, and products that Bullpen makes available on the Website.
We may also use the following:
Flash Cookies. Certain features of our Website may use local stored objects (or Flash cookies) to collect and store information about your preferences and navigation to, from, and on our Website. Flash cookies are not managed by the same browser settings as are used for browser cookies. For information about managing your privacy and security settings for Flash cookies, see BULLPEN’S USE AND DISCLOSURE OF YOUR INFORMATION
Choices About How We Use and Disclose Your Information.
Web Beacons. Pages of our the Website and our e-mails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit Bullpen, for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of certain website content and verifying system and server integrity).
CHILDREN’S ONLINE PRIVACY PROTECTION ACT
Bullpen does not attempt to collect Personal Information from children. Children under 18 years old are not the target audience for the Website. To protect their privacy, Bullpen prohibits the solicitation of Personal Information from these children or the purchase of Services by these children. If you are under the age of 18, do not access the Website or submit your email address or any other Personal Information through the Website.
COMPANY USE AND DISCLOSURE OF YOUR INFORMATION
Choices About How We Use and Disclose Your Information
We strive to provide you with choices regarding the Personal Information you provide to us. We have created mechanisms to provide you with the following control over your information:
Disclosure of Your Information for Third-Party Advertising. If you do not want us to share your Personal Information with unaffiliated or non-agent third parties for promotional purposes, you can opt-out by sending us an email stating your request to support@Bullpenre.com.
Promotional Offers from Bullpen. If you do not wish to have your email address or contact information used by Bullpen to promote our own or third parties’ products or services, you can opt-out by sending us an email stating your request to support@Bullpenre.com. If we have sent you a promotional email, you may send us a return email asking to be omitted from future email distributions. This opt out does not apply to information provided to Bullpen as a result of a product purchase, warranty registration, product service experience, or other transactions.
Targeted Advertising. If you do not want us to use information that we collect or that you provide to us to deliver advertisements according to our advertisers’ target-audience preferences, you can opt-out by visiting http://www.google.com/settings/Ads Settings page. Please note, we do not control third parties’ collection or use of your information to serve interest-based advertising. However, these third parties may provide you with ways to choose not to have your information collected or used in this way. You can opt out of receiving targeted ads from members of the NAI on the NAI’s website. See the link above.
California residents may have additional personal information rights and choices. Please see Your California Privacy Rights below for more information.
ACCESSING AND CORRECTING YOUR INFORMATION
You can review and change your Personal Information by logging into the Website and visiting your account profile page.
You may also send us an email at support@Bullpenre.com to request access to, correct or delete any Personal Information that you have provided to us. We cannot delete your Personal Information except by also deleting your user account. We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect.
California residents may have additional personal information rights and choices. Please see YOUR CALIFORNIA PRIVACY RIGHTS below for more information.
YOUR CALIFORNIA PRIVACY RIGHTS
If you are a California resident, California law may provide you with additional rights regarding our use of your personal information. To learn more about your California privacy rights email support@Bullpenre.com or visit https://www.caprivacy.org.
California’s “Shine the Light” law (Civil Code Section § 1798.83) permits users of our App that are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please send an email to support@Bullpenre.com or call us at: (415) 855-0919.
DISCLOSURE FOR LEGAL PURPOSES
Bullpen reserves the right to disclose any personally identifiable information or other information it collects through the Website or otherwise if it is required to do so by law or if it reasonably believes that the disclosure is necessary in order to (a) fulfill a government request; (b) conform with the requirements of law or to comply with legal process served on it; (c) protect or defend its legal rights or property or third party licensors of any material on the Website; or (d) in an emergency to protect the health or safety of the Users of the Website or the general public.
HOW DOES BULLPEN USE THE INFORMATION IT COLLECTS?
In addition to the uses mentioned or described above, Bullpen uses the information that it collects from or about you to improve the materials, Services, and products that it makes available on the Website, to notify you of changes made to the Website or new Services or products made available on or through the Website, to evaluate your needs and customize Website content delivered to you according to those needs, to facilitate the processing of any purchases or uses you make through the Website, to send you promotional material from Bullpen and its affiliates, and for other legitimate and lawful business purposes of Bullpen. Other than to the extent necessary or convenient for Bullpen to perform the Terms of Service, Bullpen may share information collected about you with third parties, such as for certain special programs that it offers in connection with some of its business affiliates, which may involve special promotions and/or pricing, and in which you may or may not be participating. Should you register as a participant in one of those programs, Bullpen will acknowledge your registration and notify its applicable business affiliates of your registration, thereby enabling you to receive the corresponding program benefits. Bullpen may sell lists containing personal information contact information including the name, email and address, or a combination thereof, about Website users, Contractor User, Business Users, purchasers, registrants, or subscribers. By providing your information, you are consenting to such use. You have the right to withdraw consent to marketing at any time by contacting the us at support@Bullpenre.com.
HOW DOES BULLPEN PROTECT INFORMATION COLLECTED ABOUT YOU?
Bullpen places a high value on protecting information transmitted via the Website. For this reason, Bullpen processes personal data in accordance with privacy rights and regulations of the General Data Protection Regulation (GDPR). Bullpen uses state-of-the-art security solutions to process payments and to provide secure communication methods. Bullpen’s payment services providers use industry-standard Secure Socket Layer (SSL) encryption technology to safeguard user information. Other security safeguards include, but are not limited to, third party payment processors, data encryption, firewalls, and physical access controls to building and files. Bullpen does not store payment information. Bullpen takes commercially reasonable measures to secure and protect customer-specific information transmitted via or stored on the Website. However, no security system is impenetrable. BULLPEN CANNOT AND DOES NOT GUARANTEE AND HEREBY EXPRESSLY DISCLAIMS THAT INFORMATION USERS SUPPLY TO BULLPEN OR ON THE WEBSITE WILL BE TOTALLY SECURE.
HOW LONG DOES BULLPEN KEEP YOUR PERSONAL DATA?
We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you. To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements.
DOES BULLPEN DISCLOSE INFORMATION TO OUTSIDE PARTIES?
Bullpen may share your information to individuals outside of Bullpen, including, without limitation, its affiliates or to any third parties. Currently, Bullpen does not sell, trade, or otherwise transfer to outside parties your personally identifiable information for a referral fee. Bullpen, in its sole discretion, may also release your information when it believes release is appropriate to comply with the law, enforce Website policies, or protect Bullpen’s or others’ rights, property, or safety. Additional non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
As Bullpen continues to grow and develop its business, it is possible that its corporate structure might change or that it might merge or otherwise combine with, or that substantially all of its assets might be acquired by, another company. In any such transactions, customer information generally is, will most probably be, and should be expected to be one of the transferred business assets.
WHAT CHOICES DO YOU HAVE?
You may update at any time the information about you and your personal preferences stored on the Website derived from information you have provided to Bullpen. You may also ask Bullpen at any time to remove your name from the list of Website Users who wish to receive electronic communications and e-mail advertisements from Bullpen or its affiliates by simply sending such a request to Bullpen at the numbers or addresses given below. Once you opt out, Bullpen will honor your choice until you inform it otherwise. Please remember, however, that if Bullpen has already shared information about you pursuant to your registration and participation in any special programs of its business affiliates (as described above), Bullpen has no control over how such business affiliates may further use that information and you will need to contact them directly in that regard.
YOUR LEGAL RIGHTS
You have the right to any of the following at any time:
Request access to your personal data (commonly known as a “data subject access request”). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.
Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.
Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios:
Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.
WHO CAN YOU CONTACT FOR MORE INFORMATION?